STORE POLICY

Welcome to Dhanvantari Herbs! We value your trust and strive to provide a seamless shopping experience. Please read our store policy carefully to understand our terms and conditions.

1. Payment Policy

We accept secure online payments through credit cards, debit cards, UPI, net banking, and Razorpay.
All payments must be made in full at the time of purchase.
Orders will only be processed once the payment is successfully received.

2. Shipping Policy

Orders are processed within 1-2 business days.
Delivery typically takes 3-4 business days from dispatch.
Free shipping is available on orders above ₹500; a shipping fee applies to orders below this amount.
You will receive tracking details upon dispatch to monitor your order's delivery status.

3. Return & Exchange Policy

All sales are final; no returns or exchanges will be accepted once an item is sold.
In case of damaged or defective products, contact us within 48 hours of delivery with photos of the product and packaging at support@dhanvantariherbs.in.
If verified, we will arrange a replacement or refund as necessary.

4. Cancellation Policy

Orders can only be canceled within 2 hours of placing the order.
To cancel, please contact us immediately at support@dhanvantariherbs.in.
Once the cancellation window has passed, the order cannot be canceled.

5. Privacy Policy

Your personal information is handled with the utmost care and used only for processing orders and improving our services.
We do not share or sell your data to third parties.

6. Product Information

All products are handmade and crafted using natural ingredients. Variations in color, texture, or scent may occur, which is a hallmark of their authenticity.
Please read product descriptions and ingredient lists carefully before purchasing.

7. Customer Support

For inquiries, assistance, or feedback, please contact us at:
- Email: support@dhanvantariherbs.in
Our support team is available Monday to Saturday, 10 AM to 6 PM.

By shopping with Dhanvantari Herbs, you agree to our store policies. Thank you for choosing us and supporting natural, handmade products crafted with love and care!