Question 1

1. What kind of products do you offer?

Accepted Answer

We offer natural, handmade products such as soaps, shampoos, and other essentials crafted by skilled artisans from various states across India. Our products are made with care, using high-quality natural ingredients.

Question 2

2. Are your products 100% natural?

Accepted Answer

Yes, all our products are made using natural ingredients, ensuring they are safe, eco-friendly, and free from harmful chemicals.

Question 3

3. How long does it take to deliver my order?

Accepted Answer

Orders are typically delivered within 3-4 business days after dispatch. You will receive tracking details via email or SMS once your order is shipped.

Question 4

4. Do you ship all over India?

Accepted Answer

Yes, we ship to most locations across India. Shipping availability for remote areas may vary based on logistics services.

Question 5

5. What are the shipping charges?

Accepted Answer

Shipping is free for orders above ₹500.
A nominal shipping fee applies to orders below ₹500, which will be displayed at checkout.

Question 6

6. Can I return or exchange a product?

Accepted Answer

No, we do not accept returns or exchanges once a product is sold. However, if you receive a damaged or defective product, contact us within 48 hours of delivery at support@dhanvantariherbs.in with photos for resolution.

Question 7

7. How do I cancel my order?

Accepted Answer

You can cancel your order within 2 hours of placing it by contacting us at support@dhanvantariherbs.in. After this window, cancellations will not be possible.

Question 8

8. How do I know my order has been confirmed?

Accepted Answer

After successfully placing an order, you will receive an email or SMS confirmation with your order details.

Question 9

9. Are your products suitable for sensitive skin?

Accepted Answer

Our products are crafted with natural ingredients, making them gentle on the skin. However, we recommend checking the ingredient list or consulting a dermatologist if you have specific skin sensitivities or allergies.

Question 10

10. Can I bulk order your products?

Accepted Answer

Yes, we accept bulk orders. For more details, please contact us at support@dhanvantariherbs.in.

FAQ

Frequently asked questions